Terms of booking

Booking

• Trips and activities are booked via email. Booking should be made at latest in time schedule mentioned on trip information. Nature Nelis will confirm trip schedule and time by email. With this confirmation You will get invoice for your booking.

Payments

• Day trips/ activities: You should pay your trip totally ( 100%) before trip. NOTE! After your payment, booking is confirmed.

Cancellations​

• The cancellation should be made by email. After we have reserved and confirmed Your cancellation, it is accepted.

• The customer is responsible for making sure that the cancellation is sent in sufficient time.

• If the customer cancels his reservation when there are less than 7 days to the start of the reservation, but at least 2 days, 50% of the services price will be charged. If the customer cancels the reservation one day before the excursion/service, the payment will not be refunded. If You get acute illness You have however right to move your trip to some other time.

Insurance

• Nature Nelis has a legal insurances. We highly recommend You to have a travel insurance.